Jollibee Reviews and Complaints

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Jollibee Reviews

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  • Poor customer experience

    This is for jollibee lakefront.. I dont have any problem with your product but you guys provide me veey poor customer experience.... So disappointed! I went to your site last april 15 to register my son and my niece. But you said that 1st batch already full. And you get my number and promised to contact me once you jollibee start 2nd batch i went again yesterday and you told me that 2nd batch already filled.... again? You are getting my number and promised me the same thing? You guys are fooling me! So i insist to talk to the manager on duty she explained your side and she promised me to... More...
    (Education, Schools)
    Joann14's Picture   Joann14    0 Comments   Comments
  • Delivery and Customer Service Issue

    On the 10th of June 2017 I ordered an online delivery with Jollibee (# 102926052). Jollibee decided to replace the Hersheys Kisses sundae I had ordered with a chocolate sundae without my permission. This item was neither wanted or consumed. Furthermore, Jollibee also decided to add extra gravy to my order and charged me for it. Apart from not being wanted in the first place, they didn't even deliver this item. When the deliveryman came, I was handed a receipt with text that was so faint that it may as well have been a blank piece of paper. Even the deliveryman was unsure about... More...
    (Delivery Services)
  • Bad Customer Service

    August 2, 2017, kumain sa Jollibee misis ko at baby namin. What happened is that dahil sa hindi maubos yung inorder nilang spaghetti ipinpatake-out nalang sana ng misis ko. Pero ng ititake out na sana, planong ilagay lang sa cellophane ng supervisor o kung sino man yun yung tirang spaghetti. At napansin pa ng misis ko na yung plastic na baso na ibinigay sa kanila ay iba sa isinerve sa ibang customer at may cracks na raw sa ibabaw nito. Sa management ng Jollibee Tacloban please pakitrain po ng staffs ninyo. Dahil ba nakatsinelas lang ang misis ko at hindi pormada e ganun ang pagtrato sa... More...
    (Restaurants, Fast Food, Coffee)
    Taclobanon's Picture   Taclobanon    0 Comments   Comments
  • Delivery service "Jollibee Mayon Branch"

    Last Saturday, June 17, 2017 at 4:09 pm we ordered 3 cheese burger meals w/ large fries and large drinks, spaghetti with hot spicy chicken, choco mallows, pineapple juice and champ at Jolllibee thru their Hot line #8700 and i was told that the food will be delivered within 30 minutes. After 30 minutes has passed, i called Jollibee hotline to follow up and was told that the rider was on his way, so i waited. So my husband went outside our home to wait for the Jollibee delivery but after 15 minutes of waiting my husband told me to call again and so i dialed again. The receiver was surprise... More...
    (Delivery Services)
    Jerijerez's Picture   Jerijerez    0 Comments   Comments
  • Online order is taking too long

    I placed an order today online via web with an order number 102741032 and the order was places 11:35PM Manila Time, I got an email saying they will deliver it within 30 mins. I've been waiting for any calls/email for the update however wala ako nareceive. Mag dadalawang oras na. Tumawag ako sa hotline nila ifollow uo nlng dw sa store na ma initiate ng delivery at pra dw po for feedback antyin ko nlng dw ng another 30 mins. Like WTF? Srsly? Ano lng nman yung inorder ko palabok with chicken at jolly hotdog pero it is my food and i am hungry i need to eat.. Nakakaloka lng po tlga..... More...
    (Delivery Services)
    Ayen's Picture   Ayen    2 Comments   Comments
  • Services

    I know this isn't that big problem, however I badly need to say this. I went to one of your branch here in Guadalupe, Cebu City. Bought a food and have it for take out, and it was raining at that time. Well my only concern is, I know you have a policy to follow since it s saturday you need to put the food inside the paper bag, however wouldn't you even gonna consider the weather? Wouldn't you think that your customer might have a hard time opening up the umbrella using one hand since the other hand is carrying the food? What if your customer was an old person as well?... More...
    (Restaurants, Fast Food, Coffee)
    Ashh's Picture   Ashh    0 Comments   Comments
  • Complaint

    Good Day! May this letter find you in a good spirit. I just want to complain one of the crew at Jollibee Hidalgo, for being such a "RUDE" crew ever. It was happened last year, but still i can't moved on with that incident. Everytime na kakain ako or even kasama ko family ko, to jollibee fast food feeling ko hindi ko na gustong kumain dun even my son, because of phobia to the rude crew i didn't deserved that thing, and even some of the customers. We ordered 1pc.of chicken joy with large cheese fries with large coke, 1pc of chicken joy with macaroni soup and sarsi... More...
    (Restaurants, Fast Food, Coffee)
    Gracia21's Picture   Gracia21    0 Comments   Comments
  • incorrect advertisement in the flyers

    we ordered today (12:57am/ feb. 28) through delivery. I ordered jolly spag. With yum value meal with iced tea worth P91.30 based sa flyers. His name is SJ, who took us an order through phone and he said that if its iced tea, its automatically upgrade to large and it have an additional payment. I confirmed to agent if mali ung nasa flyers since ang nasa picture is iced tea with no additional payment and he said yes. False advertisements mislead customer. FYi, yung flyers is given by the rider last week, so i assume the price in the flyers is updated. Please include in the flyers if yung... More...
    Ellesor's Picture   Ellesor    0 Comments   Comments
  • Poor Service

    I ordered a take away meal at your branch today( 1/26/2016) evening time around 6pm. I told the cashier that I was sitting outside with my husband,since I am 8 months pregnant I would easily be recognizable, the cashier gave me a number, no 41. I waited for 15 minutes, no order, so I went back inside to ask where is my order, I was told that my order had already been delivered, I showed her the number I had been given and I could see a order in front of her which contained 3 milkshakes and meals, the same as my order. I asked them to check the receipt and number on this order, IT WAS MY... More...
    (Restaurants, Fast Food, Coffee)
  • Opening

    Manager held up the opening time due to team meeting while clients are waiting outside for them to open. If opening time is 6am, then all pre opening activities should be completed before then. If your going to insist in opening by 6:15, then say 6:15 and not 6:00am. Don't really on the security guard log, he clearly was trying to cover up for the manager. Insident happened 1/17/2017.... but I have gotten similar feedback from others. More...
    (Restaurants, Fast Food, Coffee)
    JoseMiguel's Picture   JoseMiguel    0 Comments   Comments
  • Drive Tru and Dine in Experience

    This is my 3rd time that I feel dissapointed with the service of your Jollibee Branch at Levitown, Marawoy, Lipa City, Batangas. That's why I make a complain letter for you to find out and give necessary action on this. The first time was when we try to order in Drive tru, we ask the counter if the hamburger champ is already available and she answered yes so we order it but when we are on the claiming area the crew told us to wait for 15minutes and the second was the same as my second time. And lastly, it just happen recently, last January 10, 2017 at around 5 O"clock in the... More...
    (Restaurants, Fast Food, Coffee)
    Kyleken's Picture   Kyleken    0 Comments   Comments
  • Delivery Online SUCKS!!

    I ordered online and delivered 30 minutes at the lobby of my Apartment , Basically the Delivery guy used to repeat my orders since then including my amount due and money . Awhile ago , the delivery guy just gave me the food and go as fast as he could , i never intended to checked my change as i know jollibee is a trusted food company , however, my amount due would be 246.00 only and i gave 1,000 as my payment. Too late when i noticed that only 553.00 was given by the delivery guy. I called 3 agents to contact the jollibee Store and give me feedbacks after 4 hours , it sucks because the... More...
    (Delivery Services)
    Lheii's Picture   Lheii    0 Comments   Comments
  • Delivery Complaiint

    I order for breakfast delivery at 10:30AM. Customer service informed that after 45 mins, food will be delivered and a P200 Gift Certificate will issued if fail to delivery on time. At around 11:30AM, I called 8-7000 to follow up my order. 8-7000 customer service rep told me that store that will serve the delivery will call me for update. Another 20 mins of waiting, i did not receive any calls. I then decided to cancel my order since I have waited for more than 1 and 1/2 hours. Expecting that I will receive gift certificate or anything to compensate more than 1 and 1/2 hours of waiting,... More...
    (Delivery Services)
    dickjimenez's Picture   dickjimenez    0 Comments   Comments
  • Complaints

    Good PM, one your crew name racky, nakisuyo lang kami ng water sa kanya but hindi nya binigay, ayun ang time na tapos na kami kumain, pero within 10 minutes wala pa rin, yung kasama ko na lang kumuha ng service water sa counter nyo. Be responsible naman po sana kasi kahit sino naman diba magco-complaint sa ganun. More...
    (Legal Services)
    marielle's Picture   marielle    0 Comments   Comments
  • Poor customer service

    Jollibee national road poblacion, muntinlupa city customer service sucks. I ordered bucket meal but was iformed that I have to wait for 15 minutes. I changed my order 2 prders of 1 pc chicken and jollibee super meals. I then gave php200.00 to load in my happy plus card. After loading I was informed that my one of my orders will take another 12 minutes waiting time. I asked them to just cancel everything but claimed it was not possible anymore since they had loaded already my happy plus card. The Manager Nica said that she cannot return back my money for she cannot over ride the system. I... More...
    (Restaurants, Fast Food, Coffee)
    izzyalcoseba's Picture   izzyalcoseba    0 Comments   Comments
  • Cashier cherry rose

    Pumunta ako sa jollibee upper session para umorder ng food naming take gosh ung kumuha ng order ko na so ms. Cherry rose any sungit naka simangot na nga HND pa bumati and worst Hong ibigay nya sakin ung sukli ko pabagsak...tama na un...ibabagsak mo na LNG sa harapan ko ung sukli ko?...taz ung ibiga saki ung order ko padabog and my pending syang fries sakin tinanung ko sya kng ilang mins. ako maghihitay any ginawa nya tinalikuran ako...HND naman yata tama un...jollibee lover ako...sana naman wag ganun gmin no. More...
    (Delivery Services)
    Jhamjham's Picture   Jhamjham    0 Comments   Comments
  • Sucker!

    What happened with my fucking order?? And your 40 minutes guarantee for delivery?.. I 've been waiting for 2 fuckin' hours already. You people should close your business down already. Since your not doin' ur business properly. Very bad service. This is not the first time that I experienced it and not just with ur delivery shit. But also at your store. I'm not saying all but some. Pardon me for being rude but i am really frustrated right now. When u do a business do it right!! Damn it. More...
    (Delivery Services)
    acohcmako's Picture   acohcmako    1 Comments   Comments
  • Very poorJollibee delivery service

    30-45mins max waiting time daw... Waited for more than 2 hours for the delivery. Made follow-ups... Got hung up for 10minutes and another 5 minutes for another follow up. Did not get any return call. Haaaist.... Another follow up was made, tapos after 2hours of waiting ang sasabihin kung willing to wait dahil nakapending ung order sa dami. Ano ba naman.... dapat pag order plang ay sinabi na. Nakakbwisit kau jollibee... Ubos n almost 200pesos load kakatawag. Pakiayos nmn serbisyo nyo. S office ganun din lagi laging late delivery... will not recommend jollibee as our food providers personal... More...
    (Delivery Services)
    Nakakainis's Picture   Nakakainis    0 Comments   Comments
  • masungit n cashier his name labs

    Kakain sana q s jolibee fairview terraces. Nung oorder n ko si labs ang cashier n kukuha ng onhnd man lbg bumati at habang ngsasalita aq hnd nkatingin sakin at qng anuanu ang gngwa ng kamay nya. Tpos tatanungin aq ulit anu po order nyo. Wala syang eye to eye contact at ang sungit. Tpos tnanung q qng my thigh part s chicken wala daw. Pero ung nauna sakin meon. Sa inis q s kanya umalis n lbg aq at hindi n umorder. Saba aksyonsn nyo ung cashiee n un. Hndi nkafocus s trabaho at masungit More...
    (Restaurants, Fast Food, Coffee)
    cooljacks's Picture   cooljacks    0 Comments   Comments
  • WORST customer service

    Worst customer and delivery service. Waited for 2 hours for delivery. Got hung up after 14 mins of holding. Did not get any return call after 3 follow ups. Agents (after calling them at 20m to 30mins interval) kept telling the delivery boy left the branch, when finally it arrived, poor delivery boy said they were all tied up and just left few mins ago. Will never call Jollibee again. EVER!!! More...
    (Delivery Services)
    Maria1Casala's Picture   Maria1Casala    0 Comments   Comments
  • attitude of the staff towards customer

    2 weeks ago kumain kami sa jollibee sm santa rosa kasama ang nga workmate ko.nagtanong ako kung saan yung priority lane kasi buntis ako.ang sabi ni ms. hazel (staff) "mam wala po kami priority lane".naintindihan ko kasi baka nga wala sa haba ng pila during that time kasi weekend.kanina lang around 8-9 pm pauwi na kami.since hindi naubos ung pagkain ng anak ko.pina take out ko. halos buo pa ung chicken and nga lang nilagyan ng gravy ung kanin ng anak ko.pagka abot ko nung pagkain.same person, ms. hazel at same branch ng jollibee. " mam pati po ba ung rice?" sagot... More...
    (Restaurants, Fast Food, Coffee)
    carolcastillo's Picture   carolcastillo    1 Comments   Comments
  • Service

    Hello. I just want to say congratulations to Counter Anjel for being a great and honest cashier. Bumili ako sa knya I know 100 lang bnigay ko. Ang binili ko lang is YUM1 coke drinks. But maya maya she gave me 925. Sabi nya I gave her 1000. For me, minsan lang makatagpo ng ganyang cashier. Its my last money. So Im very thankful for her honesty. SALUTE!!! Cashier Anjel of Jollibee Shell. More...
  • Delivery Sucks

    I Placed an order at around 8:25PM 08/30/15. Since rhe regular Champ burger was not available the customer rep informed me how about ordering the 156pesos Champ cheesy bacon mushroom shit. She insisted ot was available. Damn. I wont be having a complain if the driver gets here late i dont want him to be charge jist to get a free meal(it was supposed to be my moms dinner). But it took 1 hour. No delivery after calling back next rep states the shitty burger was not available, i did not receive any call from the store. I ordered multiple times in the past they have my contact info. I made a... More...
    (Delivery Services)
    Jrbarleta's Picture   Jrbarleta    1 Comments   Comments
  • Unfair lady

    This lady cassier in your jollibee aurora branch is the reason why i lost my appetite, i did not eat the food i ordered even if i paid for it, I love going to jollibee for a coffee and breakfast 2 to 4x a week and read the newspaper that we ask for free, but this morning i dont understand why this lady cassier told me that my total bill must be 120, to get the free newspaper that was unusual because the past days pancakes would get me a free news, so ok i said maybe that is the new policy, BUT TO MY DISMAY WHEN I LOOKED ARROUND THIS OTHER CUSTOMER WHO ORDERED THE SAME BREAKFAST WAS GIVEN A... More...
    (Restaurants, Fast Food, Coffee)
    Bluelime's Picture   Bluelime    0 Comments   Comments
  • Lost ID - Jollibee Market Market

    I lost my company ID today August 22, 2015 when me and my friend ate at Market Market Jolibee (beside MAX's). I asked one of the crews if it was endorsed to their lost and found department, however, they said it wasn't. The thing is, that is the only place I went to before it was lost so I'm 80% certain it's in there. I hope they can contact me through the contact information at the back of the ID once it's found so I can have it back because the process of requesting a new ID is really a hassle. More...
    (Restaurants, Fast Food, Coffee)
  • late delivery and wrong item

    nagpadeliver ako thrue 87000 malinaw kong sinabi sa agent kung ano ung ayaw kung part ng chicken so ok kmeng nagusap nung agent and then after 45mins my order wastnt deliver it yet nagfollow up ako pero wala akong naricieve na call from jollibee na magcacater sken dumating ung order ko ng late since gutom na kme so ok lang kahit late sya wlang binigay na gc or anything and when i opened my order aun bumungad sken ang maling order ko na malinaw ko naman ininstract sa agent tumawag ako sa sa store na nagcater sken sinabi ko kung ano ung mali papalitan nila so naghintay alo ulit after more... More...
    (Delivery Services)
    jhelarida's Picture   jhelarida    0 Comments   Comments
  • Pending Change

    Kumain kami ng anak ko sa Jollibee Naga Branch on tuesday July 21,2015 past 12nn. Pauwi na kami nang maalala ko na hindi kami nabigyan ng sukli sa 500. Bumaba kmi ng bus at bumalik sa Jollibee, I approached one of the lady manager (I think) and told her about my concern, may tinawag siyang isa pang manager named Polly, they asked me what time and lane number I've placed my order. Sinabi ko ung order namin at anong oras kami kumain. After few minutes, bumalik silang dalawa at sinabi sa akin na hindi daw sila sobra sa sales sa registers. Polly also insisted that they usually give the... More...
    Princesf's Picture   Princesf    2 Comments   Comments
  • Joliibee session rd near benguet supermarket

    I would like to file a complain regarding on your service at jollibee session rd near at benguet supermarket Baguio City. Nagpadeliver kame around 8:35am sabe ng crew sa amin 45mins to deliver i ordered 2pieces of chicken, spag with chicken and extra gravy. So okay lang sa akin na 45mins kahit malapit lang naman ang session sa bahay namin. Pero usually 20mins lang sa Manila kase lagi din kame nagpapadeliver sa jollibee. Anyway, so okay na sa amin ung 45mins then bngay ko ung address dun sa crew and I told her na since mahirap hanapin address namin sabi ko sa crew sabihin sa delivery guy na... More...
    (Delivery Services)
    Anne119's Picture   Anne119    0 Comments   Comments
  • Super delay delivery

    Hi. I just want to complain about my experiance on the delivery system of Jollibee. I call yesteday morning around 9am at the hotline 87000. They took my order and end up well. They told me that they will delivery the food in about 20mins. Around 9:50, there is no delivery. So i called again the same number for follow up and told me they will contact the branch who's catering my order. Another hour left, around 11 am, still no delivery. I called again and told me the same thing. After 30mins, i called again the hotline coz still there's no delivery yet. That time i already ask to... More...
    (Restaurants, Fast Food, Coffee)
    Angel45's Picture   Angel45    0 Comments   Comments
  • Very poor customer service

    The store was the one inside nepo mall. I ordered 1 ultimate burger steak for me an 2 1pc chicken joy for my wife and son. The cashier told me that it would up take 20 mins. So agree. They gave me the drinks right away. After 25 mins of waiting my order did not arrived so i went to the cashier to follow up my order. They delivered the ultimate burger steak but not the chicken. I ask one of the lady manager and told me that she has my order already but it's only 1 chicken because according to them that i canceled of the chicken which i did not. What would my wife and my son eat if i... More...
    (Restaurants, Fast Food, Coffee)
    Madgreg's Picture   Madgreg    0 Comments   Comments
  • thumbs down on cleanliness.

    So I ate last night at your branch in Baclaran and I was dissapointed because while I am eating I notice a little cockroach on the floor,I am in a hurry so I did not bother report it to you the manager. I also noticed that the bathroom esp the cubicles are really dirty even the mens comfort room was really smelly. It was quite disgusting and I hope you do immediate action regarding this matter since you are in a food business and Jolibee is a well known fast food chain around the world. More...
    (Restaurants, Fast Food, Coffee)
  • Late Delivery!

    Yesterday we had a section meeting in our office. I called the Jollibee Hotline for food delivery. We placed our order at around 12:30 in the afternoon. The delivery time will only takes 30 to 45 minutes because Jollibee Sta Quiteria is so near. At around 1:29 PM, I called our Receptionist to check if the Jollibee Delivery Boy is at the lobby, but no Motorcycle of Jollibee was seen. At around 1:35 PM I called the Jollibee Hotline to follow up our order. I asked the Customer Service for the exact time of our call to them. He said that we ordered at 12:25 PM. He informed us that he will be... More...
    (Restaurants, Fast Food, Coffee)
    dsmanalastas's Picture   dsmanalastas    0 Comments   Comments

Jollibee Reviews By Product

Jollibee Comments

nathaniel says: (4 years ago)
Why ur all products become halal foods..hoping u will not be halal so we can buy again for your foods..please announce if u will come back to not halal foods..thanks

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