Jollibee Consumer Complaints All Reviews

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Jollibee Reviews

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  • Online order is taking too long



    I placed an order today online via web with an order number 102741032 and the order was places 11:35PM Manila Time, I got an email saying they will deliver it within 30 mins. I've been waiting for any calls/email for the update however wala ako nareceive. Mag dadalawang oras na. Tumawag ako sa hotline nila ifollow uo nlng dw sa store na ma initiate ng delivery at pra dw po for feedback antyin ko nlng dw ng another 30 mins. Like WTF? Srsly? Ano lng nman yung inorder ko palabok with chicken at jolly hotdog pero it is my food and i am hungry i need to eat.. Nakakaloka lng po tlga..... More...
    (Delivery Services)
    Ayen's Picture   Ayen    0 Comments   Comments
  • Services



    I know this isn't that big problem, however I badly need to say this. I went to one of your branch here in Guadalupe, Cebu City. Bought a food and have it for take out, and it was raining at that time. Well my only concern is, I know you have a policy to follow since it s saturday you need to put the food inside the paper bag, however wouldn't you even gonna consider the weather? Wouldn't you think that your customer might have a hard time opening up the umbrella using one hand since the other hand is carrying the food? What if your customer was an old person as well?... More...
    (Restaurants, Fast Food, Coffee)
    Ashh's Picture   Ashh    0 Comments   Comments
  • Complaint



    Good Day! May this letter find you in a good spirit. I just want to complain one of the crew at Jollibee Hidalgo, for being such a "RUDE" crew ever. It was happened last year, but still i can't moved on with that incident. Everytime na kakain ako or even kasama ko family ko, to jollibee fast food feeling ko hindi ko na gustong kumain dun even my son, because of phobia to the rude crew i didn't deserved that thing, and even some of the customers. We ordered 1pc.of chicken joy with large cheese fries with large coke, 1pc of chicken joy with macaroni soup and sarsi... More...
    (Restaurants, Fast Food, Coffee)
    Gracia21's Picture   Gracia21    0 Comments   Comments
  • incorrect advertisement in the flyers



    we ordered today (12:57am/ feb. 28) through delivery. I ordered jolly spag. With yum value meal with iced tea worth P91.30 based sa flyers. His name is SJ, who took us an order through phone and he said that if its iced tea, its automatically upgrade to large and it have an additional payment. I confirmed to agent if mali ung nasa flyers since ang nasa picture is iced tea with no additional payment and he said yes. False advertisements mislead customer. FYi, yung flyers is given by the rider last week, so i assume the price in the flyers is updated. Please include in the flyers if yung... More...
    (Advertising)
    Ellesor's Picture   Ellesor    0 Comments   Comments
  • Poor Service



    I ordered a take away meal at your branch today( 1/26/2016) evening time around 6pm. I told the cashier that I was sitting outside with my husband,since I am 8 months pregnant I would easily be recognizable, the cashier gave me a number, no 41. I waited for 15 minutes, no order, so I went back inside to ask where is my order, I was told that my order had already been delivered, I showed her the number I had been given and I could see a order in front of her which contained 3 milkshakes and meals, the same as my order. I asked them to check the receipt and number on this order, IT WAS MY... More...
    (Restaurants, Fast Food, Coffee)
  • Opening



    Manager held up the opening time due to team meeting while clients are waiting outside for them to open. If opening time is 6am, then all pre opening activities should be completed before then. If your going to insist in opening by 6:15, then say 6:15 and not 6:00am. Don't really on the security guard log, he clearly was trying to cover up for the manager. Insident happened 1/17/2017.... but I have gotten similar feedback from others. More...
    (Restaurants, Fast Food, Coffee)
    JoseMiguel's Picture   JoseMiguel    0 Comments   Comments
  • Drive Tru and Dine in Experience



    This is my 3rd time that I feel dissapointed with the service of your Jollibee Branch at Levitown, Marawoy, Lipa City, Batangas. That's why I make a complain letter for you to find out and give necessary action on this. The first time was when we try to order in Drive tru, we ask the counter if the hamburger champ is already available and she answered yes so we order it but when we are on the claiming area the crew told us to wait for 15minutes and the second was the same as my second time. And lastly, it just happen recently, last January 10, 2017 at around 5 O"clock in the... More...
    (Restaurants, Fast Food, Coffee)
    Kyleken's Picture   Kyleken    0 Comments   Comments
  • Delivery Online SUCKS!!



    I ordered online and delivered 30 minutes at the lobby of my Apartment , Basically the Delivery guy used to repeat my orders since then including my amount due and money . Awhile ago , the delivery guy just gave me the food and go as fast as he could , i never intended to checked my change as i know jollibee is a trusted food company , however, my amount due would be 246.00 only and i gave 1,000 as my payment. Too late when i noticed that only 553.00 was given by the delivery guy. I called 3 agents to contact the jollibee Store and give me feedbacks after 4 hours , it sucks because the... More...
    (Delivery Services)
    Lheii's Picture   Lheii    0 Comments   Comments
  • Complaints



    Good PM, one your crew name racky, nakisuyo lang kami ng water sa kanya but hindi nya binigay, ayun ang time na tapos na kami kumain, pero within 10 minutes wala pa rin, yung kasama ko na lang kumuha ng service water sa counter nyo. Be responsible naman po sana kasi kahit sino naman diba magco-complaint sa ganun. More...
    (Legal Services)
    marielle's Picture   marielle    0 Comments   Comments
  • Poor customer service



    Jollibee national road poblacion, muntinlupa city customer service sucks. I ordered bucket meal but was iformed that I have to wait for 15 minutes. I changed my order 2 prders of 1 pc chicken and jollibee super meals. I then gave php200.00 to load in my happy plus card. After loading I was informed that my one of my orders will take another 12 minutes waiting time. I asked them to just cancel everything but claimed it was not possible anymore since they had loaded already my happy plus card. The Manager Nica said that she cannot return back my money for she cannot over ride the system. I... More...
    (Restaurants, Fast Food, Coffee)
    izzyalcoseba's Picture   izzyalcoseba    0 Comments   Comments
  • Sucker!



    What happened with my fucking order?? And your 40 minutes guarantee for delivery?.. I 've been waiting for 2 fuckin' hours already. You people should close your business down already. Since your not doin' ur business properly. Very bad service. This is not the first time that I experienced it and not just with ur delivery shit. But also at your store. I'm not saying all but some. Pardon me for being rude but i am really frustrated right now. When u do a business do it right!! Damn it. More...
    (Delivery Services)
    acohcmako's Picture   acohcmako    1 Comments   Comments
  • Very poorJollibee delivery service



    30-45mins max waiting time daw... Waited for more than 2 hours for the delivery. Made follow-ups... Got hung up for 10minutes and another 5 minutes for another follow up. Did not get any return call. Haaaist.... Another follow up was made, tapos after 2hours of waiting ang sasabihin kung willing to wait dahil nakapending ung order sa dami. Ano ba naman.... dapat pag order plang ay sinabi na. Nakakbwisit kau jollibee... Ubos n almost 200pesos load kakatawag. Pakiayos nmn serbisyo nyo. S office ganun din lagi laging late delivery... will not recommend jollibee as our food providers personal... More...
    (Delivery Services)
    Nakakainis's Picture   Nakakainis    0 Comments   Comments
  • masungit n cashier his name labs



    Kakain sana q s jolibee fairview terraces. Nung oorder n ko si labs ang cashier n kukuha ng onhnd man lbg bumati at habang ngsasalita aq hnd nkatingin sakin at qng anuanu ang gngwa ng kamay nya. Tpos tatanungin aq ulit anu po order nyo. Wala syang eye to eye contact at ang sungit. Tpos tnanung q qng my thigh part s chicken wala daw. Pero ung nauna sakin meon. Sa inis q s kanya umalis n lbg aq at hindi n umorder. Saba aksyonsn nyo ung cashiee n un. Hndi nkafocus s trabaho at masungit More...
    (Restaurants, Fast Food, Coffee)
    cooljacks's Picture   cooljacks    0 Comments   Comments
  • WORST customer service



    Worst customer and delivery service. Waited for 2 hours for delivery. Got hung up after 14 mins of holding. Did not get any return call after 3 follow ups. Agents (after calling them at 20m to 30mins interval) kept telling the delivery boy left the branch, when finally it arrived, poor delivery boy said they were all tied up and just left few mins ago. Will never call Jollibee again. EVER!!! More...
    (Delivery Services)
    Maria1Casala's Picture   Maria1Casala    0 Comments   Comments
  • attitude of the staff towards customer



    2 weeks ago kumain kami sa jollibee sm santa rosa kasama ang nga workmate ko.nagtanong ako kung saan yung priority lane kasi buntis ako.ang sabi ni ms. hazel (staff) "mam wala po kami priority lane".naintindihan ko kasi baka nga wala sa haba ng pila during that time kasi weekend.kanina lang around 8-9 pm pauwi na kami.since hindi naubos ung pagkain ng anak ko.pina take out ko. halos buo pa ung chicken and rice.yun nga lang nilagyan ng gravy ung kanin ng anak ko.pagka abot ko nung pagkain.same person, ms. hazel at same branch ng jollibee. " mam pati po ba ung rice?" sagot... More...
    (Restaurants, Fast Food, Coffee)
    carolcastillo's Picture   carolcastillo    1 Comments   Comments
  • Delivery Sucks



    I Placed an order at around 8:25PM 08/30/15. Since rhe regular Champ burger was not available the customer rep informed me how about ordering the 156pesos Champ cheesy bacon mushroom shit. She insisted ot was available. Damn. I wont be having a complain if the driver gets here late i dont want him to be charge jist to get a free meal(it was supposed to be my moms dinner). But it took 1 hour. No delivery after calling back next rep states the shitty burger was not available, i did not receive any call from the store. I ordered multiple times in the past they have my contact info. I made a... More...
    (Delivery Services)
    Jrbarleta's Picture   Jrbarleta    1 Comments   Comments
  • late delivery and wrong item



    nagpadeliver ako thrue 87000 malinaw kong sinabi sa agent kung ano ung ayaw kung part ng chicken so ok kmeng nagusap nung agent and then after 45mins my order wastnt deliver it yet nagfollow up ako pero wala akong naricieve na call from jollibee na magcacater sken dumating ung order ko ng late since gutom na kme so ok lang kahit late sya wlang binigay na gc or anything and when i opened my order aun bumungad sken ang maling order ko na malinaw ko naman ininstract sa agent tumawag ako sa sa store na nagcater sken sinabi ko kung ano ung mali papalitan nila so naghintay alo ulit after more... More...
    (Delivery Services)
    jhelarida's Picture   jhelarida    0 Comments   Comments
  • Pending Change



    Kumain kami ng anak ko sa Jollibee Naga Branch on tuesday July 21,2015 past 12nn. Pauwi na kami nang maalala ko na hindi kami nabigyan ng sukli sa 500. Bumaba kmi ng bus at bumalik sa Jollibee, I approached one of the lady manager (I think) and told her about my concern, may tinawag siyang isa pang manager named Polly, they asked me what time and lane number I've placed my order. Sinabi ko ung order namin at anong oras kami kumain. After few minutes, bumalik silang dalawa at sinabi sa akin na hindi daw sila sobra sa sales sa registers. Polly also insisted that they usually give the... More...
    (Miscellaneous)
    Princesf's Picture   Princesf    2 Comments   Comments
  • Joliibee session rd near benguet supermarket



    I would like to file a complain regarding on your service at jollibee session rd near at benguet supermarket Baguio City. Nagpadeliver kame around 8:35am sabe ng crew sa amin 45mins to deliver i ordered 2pieces of chicken, spag with chicken and extra gravy. So okay lang sa akin na 45mins kahit malapit lang naman ang session sa bahay namin. Pero usually 20mins lang sa Manila kase lagi din kame nagpapadeliver sa jollibee. Anyway, so okay na sa amin ung 45mins then bngay ko ung address dun sa crew and I told her na since mahirap hanapin address namin sabi ko sa crew sabihin sa delivery guy na... More...
    (Delivery Services)
    Anne119's Picture   Anne119    0 Comments   Comments
  • Super delay delivery



    Hi. I just want to complain about my experiance on the delivery system of Jollibee. I call yesteday morning around 9am at the hotline 87000. They took my order and end up well. They told me that they will delivery the food in about 20mins. Around 9:50, there is no delivery. So i called again the same number for follow up and told me they will contact the branch who's catering my order. Another hour left, around 11 am, still no delivery. I called again and told me the same thing. After 30mins, i called again the hotline coz still there's no delivery yet. That time i already ask to... More...
    (Restaurants, Fast Food, Coffee)
    Angel45's Picture   Angel45    0 Comments   Comments
  • Very poor customer service



    The store was the one inside nepo mall. I ordered 1 ultimate burger steak for me an 2 1pc chicken joy for my wife and son. The cashier told me that it would up take 20 mins. So agree. They gave me the drinks right away. After 25 mins of waiting my order did not arrived so i went to the cashier to follow up my order. They delivered the ultimate burger steak but not the chicken. I ask one of the lady manager and told me that she has my order already but it's only 1 chicken because according to them that i canceled of the chicken which i did not. What would my wife and my son eat if i... More...
    (Restaurants, Fast Food, Coffee)
    Madgreg's Picture   Madgreg    0 Comments   Comments
  • Late Delivery!



    Yesterday we had a section meeting in our office. I called the Jollibee Hotline for food delivery. We placed our order at around 12:30 in the afternoon. The delivery time will only takes 30 to 45 minutes because Jollibee Sta Quiteria is so near. At around 1:29 PM, I called our Receptionist to check if the Jollibee Delivery Boy is at the lobby, but no Motorcycle of Jollibee was seen. At around 1:35 PM I called the Jollibee Hotline to follow up our order. I asked the Customer Service for the exact time of our call to them. He said that we ordered at 12:25 PM. He informed us that he will be... More...
    (Restaurants, Fast Food, Coffee)
    dsmanalastas's Picture   dsmanalastas    0 Comments   Comments
  • Jollibee Padala



    Don't even try to use this "Jollibee Padala" for more than 4hours me and my sister tried to contact them trough phone and online. So anyway my sister tried to call them for a long time and no one is answering the phone and I did tried to contact them through online but no one even dare to reply. So my sister tried to go to one of their branch in Tayuman the people who works there kept pointing out each other to answer my sisters question which is I actually understand. Because I know they don't know anything if they can't answer it but the fact that we also asked... More...
    (Delivery Services)
    KimMoto13's Picture   KimMoto13    0 Comments   Comments
  • Jollibee Megamall 1st floor Bldg A



    We were at Jollibee megamall take out counter to order food for our kids. While on the line we saw how the burgers were being prepared. One on the crews was preparing it using bare hands. I asked the cashier and manager if it was they standard operating procedure and the answer i got from the cashier was just a sweet smile... so i called the manager and ask the same questions and he smartly answered that the crew sanitized his hands. But even if he sanitized his hand before preparing the burger, he did not sanitize his hand when he opened the cabinet above him, he did not even have a... More...
    (Restaurants, Fast Food, Coffee)
    majo's Picture   majo    0 Comments   Comments
  • Late and Wrong Order



    We ordered today, March 16, 2015 using your call center. It was routed to Jollibee Lanang, Davao City. The food arrived after 1 hour and 5 minutes. We were really disappointed aside from the fact that our order was late, but also because they gave us the wrong order. We wanted 8-piece chicken drumstick, but we received breast parts. Who the hell would want to eat chicken fucking breasts? They didnt even tell us that they were going to send us wrong chicken parts. We so hate the part that they said they tried to call us but were not able to because the telephone was unreachable. duh. We only... More...
    (Restaurants, Fast Food, Coffee)
  • DISRESPECTFUL, ARROGANT MANAGER TO SENIOR CITIZENS



    RUDE MANAGER OF JOLLIBEE NAMED RENZ here's the story. A woman (a senior citizen) came over to the counter and asked for macaroni soup. The woman was not in line or not even infront of the cashier but a step away or two from the cashier. Maybe the woman did it in purpose for she is a senior citizen and would only want macaroni soup. A MANAGER NAMED RENZ ENTERTAINED HER BUT SO RUDE, DISRESPECTFUL AND SARCASTIC replying to the woman "ANO PA?! YUN LANG BA?!" UMUPO KA NA PADALA KO PAGKAIN MO!!" The woman maybe didnt hear him clearly. I was shocked and was just staring mad to... More...
    (Restaurants, Fast Food, Coffee)
  • Crew is very rude



    Last February 12, 2015 At Jollibee nova square around 4-5pm I took my orders with one of your crew, she politely took it, and i gave my money for the payment. The crew that took my money asked for help of another crew named "LYNA" in opening the cashier's drawer. she took the money rudely on her crew mate, then she closes the drawer banging in so forceful the me and my companion saw it also. I observed her until she went back on her place and still she's acting discourteous in front of us. Is this the way your crew acts in front of your customers. she doesn't any... More...
    (Miscellaneous)
    kath's Picture   kath    0 Comments   Comments
  • waited for 2 hours for delivery



    I ordered a very simple meal at 445pm. Called a little before 6. Was told that the order was already being coordinated with the branch after 1 hour. Tried to cancel the order, call center rep did not want to cancell the order. Called again 6 pm and was told that 1. There was no guarantee. 2. The branch catering to my order was OFFLINE. 3. The order will be coordinated with another branch after an hour and 30 mins. 4. Cancellation was not possible because of a policy and there is no time guarantee. 5. Free my lines so someone can call me. It is now almost 630. No order. No calls. Nothing... More...
    (Delivery Services)
  • jollibee Eac Gen.Luna



    in my experience in jollibee eac. ang pangit po talaga ng management nila.specially po sa managers, lagi po nagpapahiya sa kanilang crew, kahit sa harapan ng mga customers.para silang walang pinag-aralan, sila pa naman ang salamin ng mga service crew sa store. atchaka para silang hindi dumaan sa paggiging service crew. bago sila naging manager. ang yabang pa, sa mga service crew wala naman po ako masasabi naappreciate ko naman yung good service ang pinapakita sa amin as customer. Pakiadvice nlang po para maayos naman ang management na ipapakita nila sa mga customers. Thank... More...
    (Restaurants, Fast Food, Coffee)
    Eskemberloo's Picture   Eskemberloo    0 Comments   Comments
  • Delivery not done because delivery staff does not feel like delivering orders



    I have been a regular consumer of jollibee products. Since i am a manager also in a prestigious company i usually order at jollibee everytime there is a training and seminar in our office. There are two jollibee near us, one is inside metro gaisano mall, which i am very satisfied with their fast service and one in front of our office, the jollibee imperial branch here in legazpi city albay which led me to write this review. I tried calling jollibee gaisano but i couldnt contact so i decided to call jollibee imperial. I waited for almost an hour but no delovery arrived. I called to follow up... More...
    (Delivery Services)
    cezacuna's Picture   cezacuna    0 Comments   Comments
  • TANGGALIN SI MANAGER



    last wednesday,pumila ang mommy ko sa jollibee sm lipa, naglagay sila ng senior line pero di nila sinusunod we ignore all seniors, and so bagal bagal ng cashier hanggang sa marami ng compalint and sinigawan na yong cashier because he is so slow then the manager walang pakialam hanggang sa dumating yong isang crew tinulungan na niya ang cashier then pumunta siya sa table namin she apoligize to my mom then the managers hindi naman pumunta. Mas maganda pa ang crew nanghihingi ng apoligize kasi mabagal ang kasamahan niya. More...
    (Restaurants, Fast Food, Coffee)
  • Rude, Incompetent and Negligent Managers



    Allow me to express my frustration regarding the worst customer service experience I had in my entire life. First-hand experience from the 3 managers of your company assigned at Jollibee Volleygolf Cainta, Rizal named – Angelo Magno, Adrian Dalangin and Angela Panlaqui. Last December 5, around 8PM, I and my 5 year old son planned to visit my boyfriend –Dinniz, in his place because he was sick and no one is looking after him. Dinniz requested for a chickenjoy for his “pasalubong” as he hasn’t eaten dinner that time. Since I have rewards coupon from my BPI... More...
    (Restaurants, Fast Food, Coffee)
    rhodz's Picture   rhodz    0 Comments   Comments
  • peter vital rude crew



    I just came home after eating in jolibee balibago branch along national high way sta rosa laguna. I have been a fan and faithful customer of jolibee since I was five. Until this day comes, i ordered two burger steak and longanisa, french fries and mashed potato for my two companions. Lumabas muna ako to get something sa car and need to attend to a phone call. When i get back, tuyo na ung gravy sa burger steak ko, so i asked my husband to kindly ask for "konting gravy" kasi di nmn ako addict sa gravy. So he did. But he was rejected by a crew saying na my charge dw 13 pesos for the... More...
    (Restaurants, Fast Food, Coffee)
    ghiaapalisok's Picture   ghiaapalisok    0 Comments   Comments
  • Bad Service



    We are regular customers in Panagdait, Gorordo and Talamban branches here in Cebu, and at most times frequenting the drive thru. Several things we don't like; 1. The crew receiving the order does not listen, rather talk also; e.g. I ordered 1 pc. burger steak, and still comes back with that annoying question 'How many pieces burger steak?'; I order Spicy chicken with spaghetti; yet I receive 1 regular chicken joy with rice and separate spaghetti in the bag when I reached home. Question: What kind of training are they getting? Are they advised to talk rather than listen whilst... More...
    (Restaurants, Fast Food, Coffee)
    tramline23's Picture   tramline23    0 Comments   Comments
  • double charge



    ge but I declined. I ordered choco shake she said its boy available and so she suggested hot choco.I asked if there is an additional pay for me to change the drink for N2 from coke to hot choco,she said none.I paid 111. When I checked the receipt it showed that I paid 12 pesos for the hot choco when in the first place I asked her if there is an extra charge to change the drink and she said none. and also it showed that I paid 21 pesos for a large fries when I just have the regular fries served. and their cashier personnel is not that so nice when I asked for a ketchup coz I have a lot of... More...
    (Restaurants, Fast Food, Coffee)
    Oben02's Picture   Oben02    0 Comments   Comments
  • WORST CUSTOMER/DELIVERY SERVICE



    Had this very terrible experience yesterday (November 10th, 2014) with your delivery service. We've been using Jolibee Delivery Service for years now and its unbelievable that we will be experiencing such terrible customer service. We phoned 8-7000 and ordered. Then, when the delivery rep asked kung magkano yung pera namin para maprepare yung change after nya sabihin yung total bill (253php), we said 500 and we'll give 53 pesos nalang para 300 sakto yung sukli. Then she said, order will be delivered in 20 minutes. Time stamp namin is 1:21pm, sabi nung rep. So expected na... More...
    (Restaurants, Fast Food, Coffee)
    paolo118's Picture   paolo118    1 Comments   Comments
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