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Jollibee Complaint - Delivery service "Jollibee Mayon Branch" - Jollibee delivery
Jollibee Complaint

Jollibee Complaint


Delivery service "Jollibee Mayon Branch" - Jollibee delivery

Last Saturday, June 17, 2017 at 4:09 pm we ordered 3 cheese burger meals w/ large fries and large drinks, spaghetti with hot spicy chicken, choco mallows, pineapple juice and champ at Jolllibee thru their Hot line #8700 and i was told that the food will be delivered within 30 minutes. After 30 minutes has passed, i called Jollibee hotline to follow up and was told that the rider was on his way, so i waited. So my husband went outside our home to wait for the Jollibee delivery but after 15 minutes of waiting my husband told me to call again and so i dialed again. The receiver was surprise that it was me again following up our order, so i have asked again what happened to our orders and ask them what branch of Jollibee will deliver? The service crew told me that it was their Mayon branch and i told him it wouldn't take 15 minutes to get to our house because it's not that far. And again i was told that the rider was on his way and we will be receiving gift certificate because the delivery was so late. I 've waited again and another 10 minutes has passed and our ordered food was not yet delivered.So called again, receiver was a little hesistant to answer me because they knew my cellphone no. and I was very angry because it's already 5:19 and our ordered food was not yet delivered and i told them that I'm using a cellphone phone and I'm being charged additional expense just to follow up our oder so i ask them to call me instead but while im still talking the customer service crew had hanged up (i hope he didn't do it intentionally). So i called again and told the service crew that the last receiver call was so rude to drop my call and while i was talking our food just arrived. But the delivered food was not complete, the Jollibee Mayon branch missed 1 cheese burger meal and there's no gift certificate was handed to us. The rider told us that he will come back and will bring the lacking order and will bring the GC. The rider came back for the missed out ordered but no GC was brought . So he told us that he will just come back again for the GC.
One day has passed and my husband told me to call the Jollibee hotline for their promised GC but the receiver told me that their Jollibee Mayon branch will call me but until now I haven't received yet any calls from their branch. Other Jollibee branch are true with the promos and advertising, I don't know with "Jollibee Mayon Branch" if their just faking it or their crew is the one benefiting. Hope my concerns will be heard, the Jollibee management will take some actions.

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