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Jollibee Complaint - Drive Tru and Dine in Experience
Jollibee Complaint

Jollibee Complaint


Drive Tru and Dine in Experience

This is my 3rd time that I feel dissapointed with the service of your Jollibee Branch at Levitown, Marawoy, Lipa City, Batangas. That's why I make a complain letter for you to find out and give necessary action on this. The first time was when we try to order in Drive tru, we ask the counter if the hamburger champ is already available and she answered yes so we order it but when we are on the claiming area the crew told us to wait for 15minutes and the second was the same as my second time. And lastly, it just happen recently, last January 10, 2017 at around 5 O"clock in the afternoon, we order over the counter because of the fast experience in Drive tru. We order 3 choco overload sundae and 2 large chezee fries, they served me the fries and to follow the sundae so i wait for almost 15 minutes and then i follow up but unfortunately the manager told me that it is not available so i decided to refund and ask if i can replace the fries for a new one and they did but when it serve to me i saw it that my fries is a regular one so i return back and as the crew " ito ba ay large fries?" And the crew replied " nd po regular po yan" so i ask the manager "bakit binigay nyo sa akin ay regular e ang order ko ay large" sa sobra dissapointment ko I just refund it all. Hope you could review your cctv on that day January 10, 2017 at around 5pm for your reference. I hope i could here something from you...Here are my emeil ad macky_leus@yahoo.com. Thank you...

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