Jollibee Complaint

Jollibee Complaint

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MANAGER JOYCE OF ROBINSONS CAINTA SHOULD TAKE A SEMINAR AGAIN!!!


Good day!

I just want to raise a complaint regarding one of the managers on duty in Jollibee Robinsons Cainta addressed at Ortigas Extention Junction, Sto. Domingo, Cainta, 1900 Rizal
This manager named "Joyce".
Earlier, I bought a breakfast shanghai with a special order of well done egg but upon giving me the order the egg is not well done. I heard the counter that she called the order correctly with the special order but the kitchen did not listened I guess, so I returned the rice meal only to the one of the counter and he said "well done lang ang egg" after waiting for fifteen minutes, they gave the shanghai meal but the garlic rice was replaced by plain rice so I immediately call for a manager because I felt very disappointed! I requested a refund because 15minutes was too long for me to wait for a well done egg and I am in a hurry on that time. Joyce did a refund but she punched the drink of the rice meal which is Pineapple juice worth 47pesos. Rice meal was voided. The meal I've ordered cost 60pesos. Drink is part of the meal so it should be included in my refund. Manager is requesting for me to refund the drink so she will refund and wave the solo drink that she punched. I'm very disappointed with her! Joyce should take a seminar so she can handle these kind of situation. It seems that she didn't have the knowledge well regarding the refund thing in your menu's.

Hoping to get a response from you.


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