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Jollibee Complaint - Poor customer service - customer service
Jollibee Complaint

Jollibee Complaint


Poor customer service - customer service

Jollibee national road poblacion, muntinlupa city customer service sucks. I ordered bucket meal but was iformed that I have to wait for 15 minutes. I changed my order 2 prders of 1 pc chicken and jollibee super meals. I then gave php200.00 to load in my happy plus card. After loading I was informed that my one of my orders will take another 12 minutes waiting time. I asked them to just cancel everything but claimed it was not possible anymore since they had loaded already my happy plus card. The Manager Nica said that she cannot return back my money for she cannot over ride the system. I said that the server Pam was aware that I was in a hurry. She should have checked the availabilty of their food before punching in the happy plus system now they are forcing me to just take whatever is available. THAT IS NOT WHAT CUSTOMER SERVICE IS ALL ABOUT. I WAS REALLY SO MAD! You should do something about training your staff. I am thinking of informing DTI about your misleading sense of service. Hindi pwedeng hindi mareturn yung pera ng customer if the items are not available. ACT ON IT.

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