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Jollibee Complaint - Very poor customer service
Jollibee Complaint

Jollibee Complaint

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Very poor customer service


The store was the one inside nepo mall. I ordered 1 ultimate burger steak for me an 2 1pc chicken joy for my wife and son. The cashier told me that it would up take 20 mins. So agree. They gave me the drinks right away. After 25 mins of waiting my order did not arrived so i went to the cashier to follow up my order. They delivered the ultimate burger steak but not the chicken. I ask one of the lady manager and told me that she has my order already but it's only 1 chicken because according to them that i canceled of the chicken which i did not. What would my wife and my son eat if i would cancel them. So i her nicely. It's already time so i was hoping if i can just cancel the 2 ordered chicken then get a refund. Then she told me, "the last chicken is about to be cooked" but i insist to get a refund. She agreed. But then again she came back to us asking us again if she will cancel the order or continue it since the chicken is already available. I insist again. Then she ask me "what about the drinks sir"? I told her that it should be included on the refund since we waiter more than the time given. So i got pissed and decided to continue the order and then have my burger steak wrap. She gave us the order and we went home and found out that the food the food inside thepaper bag is just the 2 chicken without the burger steak. I'' not even mad with the cashier but with the manager only. She does deserve whatever she has.


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