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Jollibee Complaint - waited for 2 hours for delivery
Jollibee Complaint

Jollibee Complaint


waited for 2 hours for delivery

I ordered a very simple meal at 445pm. Called a little before 6. Was told that the order was already being coordinated with the branch after 1 hour. Tried to cancel the order, call center rep did not want to cancell the order. Called again 6 pm and was told that 1. There was no guarantee. 2. The branch catering to my order was OFFLINE. 3. The order will be coordinated with another branch after an hour and 30 mins. 4. Cancellation was not possible because of a policy and there is no time guarantee. 5. Free my lines so someone can call me. It is now almost 630. No order. No calls. Nothing except an empty stomach and a ruined day. Btw. There are 2 jolibee stores within less than 1km from where i live. 5 min drive 15 min slow paced walk. Lester - 09052902229

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