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Jollibee Support Ticket - very poor service

Jollibee Support Ticket

very poor service

Created By: ghiaapalisok's Picture ghiaapalisok Last Reply: ghiaapalisok's Picture ghiaapalisok
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

I just came home after eating in jolibee balibago branch along national high way sta rosa laguna. I have been a fan and faithful customer of jolibee since I was five. Until this day comes, i ordered two burger steak and longanisa, french fries and mashed potato for my two companions. Lumabas muna ako to get something sa car and need to attend to a phone call. When i get back, tuyo na ung gravy sa burger steak ko, so i asked my husband to kindly ask for "konting gravy" kasi di nmn ako addict sa gravy. So he did. But he was rejected by a crew saying na my charge dw 13 pesos for the gravy. So i talked to the gentleman and told him I was not going to take it out. I will just pour some sa burger steak ko na natuyo na. But he said even if. So i was wondering. Of all the branches of jolibee that ive been, this is the first time na pinagdamutan ako ng konting gravy na for DINE IN. To tell u the truth, i feel betrayed bec ive been loyal tpos gravy lng pgdadamutan pko. And bkit dun lng sa branch na un? That is my question. Sa ibang branch naman it is not a problem. What agrravates me more is the gentleman na nagsabi sakin. He is rude. Talk about very poor customer service. That kind of person will ruin your company. Really. When i was eating awhile ago, i could not taste what i am eating because of anger. By the way, please please make sure that Mr. Peter Vital will have a lesson learned on how to properly talk to human. Bec it feels like he is not. I will not eat again in jolibee not bec im generalizing this issue but bec of the reason na sobrang sama ng loob ko sa na experience ko.


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